Last updated on August 19, 2023
Thank you for choosing Zafferai.com. We value your satisfaction and want to ensure that you have a clear understanding of our refund policy. Please read the following terms and conditions carefully before making a purchase. By using our services, you agree to comply with and be bound by this refund policy.
Interpretation and Definitions
Interpretation
The terms defined below, regardless of whether they appear in singular or plural form, are capitalized for clarity and consistency.
Definitions
For the purpose of this Refund Policy:
“Company” (referred to as “we,” “us,” or “our” in this policy) refers to Zafferai.com.
“Goods” refer to the products offered for sale on our website.
“Orders” mean a request made by you to purchase goods from our website.
“Service” refers to the services provided on Zafferai.com.
“Website” refers to the Zafferai.com website accessible from https://www.zafferai.com.
“You” means the individual accessing or using our Service or the company, or other legal entity on behalf of which the individual is accessing or using the Service.
Refund Days
We offer a refund period of 7 days for all eligible products purchased on Zafferai.com. If you are not completely satisfied with your purchase, you may request a refund within 7 days from the date of your purchase.
Your Refund Policy
If you wish to cancel your order and request a refund, you must do so within 7 days of your purchase by sending an email to [email protected]. Include your order details and reasons for the refund request in your email.
Once your refund request is approved, your payment will be refunded back to the original payment method used during the purchase. Please allow up to 7 business days for the refund to be processed.
Subscription Plans: You have the flexibility to upgrade or downgrade your subscription plan at any time, but we do not offer refunds for fees paid in these cases.
Partial Usage: If you stop using our services before the end of the subscription term, we will not provide a refund for the remaining term.
Service Modification or Termination: We reserve the right to modify or terminate our services for any reason without prior notice.
Fraud: We may suspend or terminate your account if we suspect fraudulent activity related to our services.
15-Day No Obligation Cancellation
Zafferai.com offers a 15-day no-obligation cancellation policy for new customers. This policy applies only to customers who have never subscribed to our services before. During the 15-day period, you can cancel your account and receive a full refund with a minor service charge.
After the 15-day period, you will automatically continue on your selected payment plan unless you cancel your subscription.
Monthly Billing, Cancellation, and Refund Policies
All subscription services provided by Zafferai.com are non-refundable. Once a subscription plan is selected and billing information is provided, the first payment becomes due immediately.
Subscriptions automatically renew on their due renewal date based on the date of purchase. You can cancel your subscription anytime by sending an email to [email protected].
No refunds or credits will be issued for partial months, quarters, or years of service upon cancellation.
Customers are responsible for any taxes, levies, or duties imposed by taxing authorities.
Upgrade/Downgrade: You can upgrade or downgrade your subscription plan anytime by emailing [email protected].